Terms of Service

1.1 Willable.ie ("Willable", "we", "us", "our") is an online document automation platform operated by Aegis Core Limited, a private limited company incorporated in Ireland (Company Registration Number: 808335).

1.2 Willable provides the following services:

• An online platform enabling users to generate draft wills using structured templates designed for Irish law;
• Secure cloud-based storage and document access;

1.3 Willable is not a law firm. We are not regulated by the Law Society of Ireland or the Legal Services Regulatory Authority ("LSRA"). We do not provide legal advice, legal representation, or any regulated legal service.

1.4 Nothing in these Terms creates a solicitor–client relationship between you and Willable.

In these Terms, the following words have the meanings set out below:

• "Document" means the draft will generated by you through the Platform.
• "Platform" means the Willable.ie website and all associated services.
• "Plan" means the service package you purchase (currently the Core Plan).

3.1 By creating an account, accessing the Platform, or purchasing a Plan, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and Cookie Policy, which are incorporated herein by reference.

3.2 A contract between you and Willable is formed when we accept your order (confirmed by email receipt of payment). Irish law governs this contract.

3.3 If you do not agree to these Terms, you must not use the Platform.

3.4 We may update these Terms from time to time to reflect changes in law, our services, or for other operational reasons. We will notify you of material changes by email at least 14 days before they take effect. Continued use of the Platform after that date constitutes acceptance. You should retain a copy of these Terms for your records.

4.1 To use the Platform you must:

• Be at least 18 years of age;
• Have legal capacity to make a will under Irish law (including having testamentary capacity within the meaning of the Succession Act 1965);
• Be habitually resident in Ireland; and
• Be acting for your own personal purposes (not on behalf of any third party or for commercial resale).

4.2 The Platform is designed exclusively for use under Irish law and is not suitable for individuals whose estates are governed by the law of any other jurisdiction.

4.3 Our service is not suitable for you if any of the following apply:

• You have agricultural property or significant business assets;
• You require advice on assets held outside Ireland requiring specialist legal or tax advice;
• You require a trust or other complex testamentary structure;
• You have complicated family circumstances (e.g. disputes, prior marriages, dependants with special needs);
• You require advice on inheritance tax, Capital Acquisitions Tax, or any other taxation matter;
• Your testamentary capacity may be in question or subject to challenge.

4.4 If any of the above apply, you should seek advice from a qualified solicitor. We are not liable if you proceed with our Platform when it is not appropriate for your circumstances.

5.1 To access the Platform you must register and create an account, providing accurate, current, and complete information. You undertake to keep your account information up to date.

5.2 You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

5.3 You must notify us immediately if you become aware of any unauthorised access to or use of your account.

5.4 We may suspend or terminate accounts where we reasonably suspect misuse, fraud, a breach of these Terms, or any activity that may be unlawful.

Willable currently offers the following Plans. Prices are as displayed on the Platform at the time of purchase:

6.1 Core Plan

• Self-service will preparation using our online questionnaire;
• 12-month editing access from the date of purchase;
• PDF download available during the editing period;
• No solicitor review included.

6.4 We reserve the right to introduce new Plans or modify existing Plans. Any changes will be communicated in advance and will not affect a Plan you have already purchased during its active period.

7.1 The Platform generates your Document based solely on the information you enter via the online questionnaire. The document is not reviewed by Willable for legal accuracy, suitability, or completeness.

7.2 Our Platform does NOT:

• Provide legal advice of any kind;
• Verify the accuracy or completeness of the information you provide;
• Assess your testamentary capacity;
• Assess whether you are acting under undue influence;
• Supervise or check the execution (signing and witnessing) of your Document;
• Guarantee the legal validity of your Document;
• Provide advice on inheritance tax, Capital Acquisitions Tax, or any other tax matter;
• Store your executed (signed) will;
• Assess the suitability of the Platform for your specific circumstances.

7.3 Our platform includes a document preparation service only. You will be asked a series of questions and the answers you provide will automatically generate the content of your Document. It is your responsibility to review the Document carefully to ensure it accurately reflects your wishes before signing.

7.4 Future changes in your circumstances, Irish law, taxation, or regulation may affect the validity or suitability of your Document. We are not responsible for notifying you of such changes, and we are not liable if your Document becomes out of date.

8.1 All content provided through the Platform (including guidance notes, template text, and help information) is for general information purposes only. It does not constitute legal advice and should not be relied upon as such.

8.2 Willable does not provide legal advice. If you require legal advice tailored to your personal circumstances, you must consult a qualified and independent solicitor.

8.3 The provision of guidance or information about wills and the Succession Act 1965 does not create a solicitor–client relationship between you and Willable, nor between you and any member of Willable's team.

10.1 Your access period commences on the date of successful payment.

10.2 Core Plan

Editing access: 12 months from the date of purchase. After expiry, editing is locked. Re-subscription at the then-current rate is required to regain editing access.

10.4 Upon expiry of any Plan:

• Editing access to your Document is disabled;
• Continued access requires purchase of a new Plan at the then-current rate.

10.5 No automatic renewal applies to any Plan unless explicitly stated at checkout. We will send you a reminder by email at least 14 days before your access period expires.

11.1 A will is legally valid under Irish law only if it is properly executed in accordance with the requirements of the Succession Act 1965. This requires, among other things, that the will be in writing, signed by the testator (or by another person in their presence and by their direction), and witnessed by two independent witnesses who are present at the same time and sign in the testator's presence.

11.2 Signing instructions are made available to you through the Platform. It is your sole responsibility to follow those instructions carefully.

11.3 Willable does not guarantee:

• The legal validity of your Document;
• That your Document will be admitted to probate;
• That your Document is tax-efficient or that it minimises any tax liability;
• That your Document will be free from challenge or dispute.

11.4 Legal validity depends on your personal circumstances, the accuracy of the information you have provided, and your compliance with the execution requirements.

You are responsible for:

• Providing accurate, truthful, and complete information when using the Platform;
• Reviewing your Document carefully before signing to ensure it is accurate and reflects your wishes;
• Ensuring that your Document is properly executed in accordance with the Succession Act 1965;
• Safely storing your executed will in a secure location;
• Informing your executors of the location of your will;
• Seeking independent legal advice where your circumstances are complex or uncertain;
• Keeping your will up to date as your personal circumstances change (e.g. marriage, divorce, birth of children, significant change in assets);
• Not making written alterations to your will after it has been executed, as this may affect its validity.

13.1 The fees applicable to each Plan are displayed clearly on the Platform before you purchase. Fees are inclusive of VAT at the applicable rate.

13.2 Payment is processed securely through our third-party payment provider at the time of purchase. We accept the payment methods listed on the Platform.

14.1 As a consumer purchasing a service online, you have statutory rights under the Consumer Rights Act 2022 and the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations.

14.2 You have the right to cancel your purchase within 14 days of the date of the contract (the "cooling-off period") without giving any reason.

14.3 However, because the Platform generates your personalised Document immediately upon payment, and by purchasing you expressly request that we begin performing the service immediately, your right to cancel is extinguished once your Document has been made available for download. If you cancel before your Document is made available, we will provide a full refund within 14 days.

14.5 Nothing in these Terms limits or excludes any statutory rights you have as a consumer under Irish or EU law.

15.1 To the fullest extent permitted by law, Willable's total aggregate liability to you under or in connection with these Terms (whether in contract, tort, breach of statutory duty, or otherwise) shall not exceed the total fees actually paid by you to Willable for the specific Plan giving rise to the claim.

15.2 Willable shall not be liable to you (whether in contract, tort, or otherwise) for:

• Indirect, consequential, or special loss or damage;
• Loss of profits or anticipated savings;
• Loss of business or business opportunity;
• Loss of goodwill;
• Pure economic loss;
• Third-party claims made against your estate;
• Any loss arising from the invalidity or unenforceability of your Document as a result of incorrect information provided by you or improper execution.

15.3 Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Any breach of implied terms under the Sale of Goods and Supply of Services Act 1980 that cannot lawfully be excluded;
• Any other liability that cannot be excluded or limited under Irish or EU consumer law.

15.4 We do not exclude or limit our liability where it would be unlawful to do so under the Consumer Rights Act 2022 or any other applicable Irish or EU law.

To the extent permitted by law, you agree to indemnify and hold harmless Willable, its officers, employees, and agents against any claims, losses, damages, costs, or expenses (including reasonable legal fees) arising from:

• Inaccurate, false, or misleading information provided by you through the Platform;
• Improper execution of your Document;
• Any alterations made to your Document after it has been generated or signed;
• Your breach of these Terms;
• Third-party claims arising directly from the content of your will.

17.1 All software, templates, content, design, trademarks, and other intellectual property rights in the Platform are owned by or licensed to Willable. You may not copy, reproduce, modify, distribute, or exploit any part of the Platform without our prior written consent.

17.2 Documents generated by you using the Platform are licensed to you for your own personal, non-commercial use only. You may not share, sell, or distribute any template or document generated by the Platform as if it were your own work or for use by others.

18.1 We aim to make the Platform available 24 hours a day, but we do not guarantee that the Platform will always be available or free from interruptions, errors, or viruses. We may suspend, withdraw, or restrict access to all or part of the Platform for business or operational reasons, and we will endeavour to give you reasonable advance notice of any planned suspension.

18.2 You are responsible for configuring your own device and using appropriate security software to access the Platform. We are not responsible for any damage to your device or data caused by viruses or other technologically harmful material.

18.3 You must not attempt to gain unauthorised access to the Platform, its servers, or any connected systems. Any such attempt may constitute a criminal offence under Irish law.

19.1 Willable processes your personal data in accordance with the General Data Protection Regulation (GDPR), the Data Protection Acts 1988–2018, and our Privacy Policy (available at willable.ie/privacy). Please read our Privacy Policy carefully before using the Platform.

19.2 By using the Platform, you acknowledge that we will collect and process personal data, including sensitive information relating to your family circumstances, assets, and wishes, in order to provide the Service.

19.4 You confirm that, where you provide personal data about other individuals (such as beneficiaries, executors, or witnesses), you have their permission to share that information with us and that they are aware their data will be processed in accordance with our Privacy Policy.

19.5 We will retain your account data and Document for a period of [INSERT RETENTION PERIOD] after the expiry of your Plan, after which it will be deleted unless you have renewed your subscription. You may request deletion of your data at any time in accordance with your rights under GDPR, subject to any legal obligations we have to retain certain records.

20.1 We are committed to providing a high-quality service. If you have a complaint about the Platform or any aspect of our service, please contact us here.

20.2 We will acknowledge your complaint within 3 working days of receipt and will provide a substantive response within 21 working days. If we need more time to investigate a complex complaint, we will keep you informed of progress.

20.3 If we are unable to resolve your complaint to your satisfaction, you may refer it to the Competition and Consumer Protection Commission (CCPC) at ccpc.ie, or use the EU Online Dispute Resolution (ODR) platform available at consumer-redress.ec.europa.eu/index_en.

21.1 In accordance with the EU ADR Directive and the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015, we are required to inform you of an approved alternative dispute resolution (ADR) body. You may refer unresolved disputes to the CCPC, which provides information on available ADR entities in Ireland at ccpc.ie.

21.2 We are not currently associated with any specific ADR scheme beyond the statutory arrangements described above, but we will consider participation in mediation on a case-by-case basis.

22.1 We may suspend or terminate your access to the Platform (with or without notice, depending on severity) where:

• You have breached these Terms;
• We reasonably suspect fraud or misuse of the Platform;
• You have provided false or materially inaccurate information;
• Legal or regulatory requirements require us to do so;
• You have behaved in an abusive or threatening manner towards our staff.

22.2 If we terminate your access due to your breach, we may retain any fees paid and shall not be obliged to provide a refund.

22.3 If we terminate your access for reasons other than your breach, we will provide a pro-rata refund of any unused portion of your Plan.

23.1 We shall not be in breach of these Terms, nor liable for any delay or failure in performance, arising from circumstances beyond our reasonable control, including (without limitation) acts of God, pandemic, governmental action, internet or telecommunications outages, or third-party system failures.

23.2 We will notify you as soon as practicable if a force majeure event affects our ability to provide the Service, and we will take reasonable steps to minimise the impact.

24.1 The Platform may contain links to third-party websites or resources. We are not responsible for the content, privacy practices, or terms of any third-party websites. Accessing any linked website is at your own risk.

25.1 These Terms are governed by and construed in accordance with the law of Ireland.

25.2 The Irish courts shall have exclusive jurisdiction to settle any dispute arising from or in connection with these Terms, subject to any mandatory consumer protection provisions under EU law that may give you the right to bring proceedings in the courts of another EU member state.

26.1 Severability. If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

26.2 Waiver. No failure or delay by Willable in exercising any right under these Terms shall constitute a waiver of that right.

26.3 Entire Agreement. These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Willable in relation to the use of the Platform and supersede all prior representations, agreements, and understandings.

26.4 Assignment. We may assign our rights and obligations under these Terms to any successor entity following a corporate restructuring or acquisition. You may not assign your rights under these Terms without our prior written consent.

26.5 Third-Party Rights. Nothing in these Terms confers any rights on any third party under the Contracts (Rights of Third Parties) Act 1999 (if applicable) or otherwise.

26.6 Language. These Terms are published in English. In the event of any conflict or ambiguity, the English language version shall prevail.