Privacy Policy

Aegis Core Limited
Ireland

Willable is a software platform that provides document automation tools to help users prepare wills and related planning documents through a guided digital process.

Willable is not a law firm and does not provide legal advice or legal representation.

Where legal review services are offered, those services are provided by independent solicitors under separate terms of engagement.

For the purposes of data protection law, Aegis Core Limited acts as the data controller for personal information processed through the Willable platform.

We collect different categories of personal information depending on how you interact with our website and services.

2.1 Information You Provide Directly

When creating an account or using our services you may provide:

Account Information

• Name
• Email address
• Password (stored in hashed form)

Personal Details for Will Creation

To generate a will or funeral wishes document, you may provide information such as:

• Address information
• Relationship status
• Details of spouse or partner
• Details of children or dependants
• Executor information
• Guardian information
• Beneficiary information
• Gift descriptions
• Funeral wishes information
• Additional instructions relating to your estate

Some of this information may relate to third parties, such as executors, guardians, or beneficiaries. You should ensure you have an appropriate basis for providing this information.

2.2 Automatically Collected Information

When you use our website we may automatically collect certain technical information including:

• Device type
• Browser type
• IP address
• Website usage information
• Page visits and navigation behaviour
• Security logs used to protect our systems

This information helps us operate and improve the platform and maintain security.

2.3 Payment Information

Payments for services are processed through secure payment processing providers.

We do not store full payment card details on our systems.

Payment processors may collect information such as:

• Billing details
• Transaction information
• Payment method information

These providers process payment information in accordance with their own privacy policies and applicable data protection laws.

2.4 Communications

If you contact us, we may retain:

• Email correspondence
• Customer support communications
• Feedback or survey responses

This information helps us respond to enquiries and improve our services.

We use personal information for the following purposes.

To Provide the Service

• Create and manage user accounts
• Generate will documents and funeral wishes documents
• Store and retrieve documents
• Provide customer support
• Deliver purchased services

To Process Payments

• Process transactions
• Maintain payment records
• Prevent fraudulent transactions

To Operate and Improve the Platform

• Analyse how the platform is used
• Improve user experience
• Develop new features
• Monitor performance and reliability

To Communicate With Users

• Send service notifications
• Provide account security alerts
• Deliver important product updates

To Comply With Legal Obligations

• Maintain records required by law
• Respond to lawful requests from authorities
• Enforce our terms and policies

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases for processing personal data:

• Contractual necessity — Processing required to provide the services you request.
• Legitimate interests — Operating, maintaining, and improving the platform while protecting the security and integrity of our systems.
• Legal obligations — Complying with applicable legal and regulatory requirements.
• Consent — For optional analytics or marketing communications where required.

You may withdraw consent at any time where processing is based on consent.

We use cookies and similar technologies on our website.

These technologies help us provide essential functionality and understand how visitors use our platform.

Cookies used may include:

Necessary Cookies

These are required for essential functionality such as:

• authentication and login
• security protections
• payment processing

Analytics Cookies

Analytics tools help us understand how visitors interact with the platform.

You can manage your cookie preferences at any time.

We do not sell personal data.

We may share personal information with trusted service providers who help us operate our platform and deliver our services. These providers act as data processors and process personal data only on our documented instructions.

These service providers are contractually required to implement appropriate safeguards to protect personal data.

We may also disclose information where required to comply with legal obligations or to protect our rights, users, or systems.

If you request a solicitor review service through the platform:

• Your will document and related information may be shared with the solicitor performing the review.
• The solicitor acts as an independent legal professional.

Their handling of personal data may also be governed by their own privacy policies and terms of engagement.

Protecting your information is extremely important to us.

We implement a range of technical and organisational security measures designed to protect personal data, including:

• encrypted data transmission
• secure authentication systems
• restricted system access
• role-based internal permissions
• database security controls
• monitoring for suspicious activity

Only authorised personnel are permitted to access operational systems.

We design our systems and processes to collect and process only the personal data necessary to provide our services.

Where possible, we limit access to personal data and avoid collecting information that is not required for the operation of the platform.

We retain personal data only for as long as necessary for the purposes described in this policy.

Retention periods may vary depending on the type of information.

Users may request deletion of their account.

Where deletion is requested, we will remove or anonymise personal data where reasonably possible, subject to legal obligations.

Under the GDPR you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of personal data
• Restrict processing
• Object to certain processing
• Request portability of your personal data

To exercise these rights, please contact us here.

You also have the right to lodge a complaint with the Irish Data Protection Commission.

Some service providers may process data outside the European Economic Area.

Where this occurs, we ensure appropriate safeguards are implemented, such as:

• Standard Contractual Clauses
• Adequacy decisions
• Contractual data protection commitments

These safeguards are designed to ensure that personal data receives an appropriate level of protection.

We maintain procedures to detect, investigate, and respond to security incidents.

Where required by law, we will notify affected users and relevant supervisory authorities of personal data breaches.

Our services are intended for adults preparing legal documents.

We do not knowingly collect personal data directly from children.

We may update this Privacy Policy from time to time.

When changes are made, we will update the "Last updated" date at the top of this policy.

Where appropriate, we may notify users through the website or by email.

If you have questions about this Privacy Policy or our data practices, please contact:

Please contact us here.